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	Why are all or some of your programs not working on my computer? It's most likely a settings issue and the problem can be solved by changing your system settings to the settings we suggest. Please follow the steps below before contacting us. Step 1. Windows XP Settings Windows Vista Settings Windows 7 Settings Step 2.We suggest going to our support forum and use the search feature to find topics and posts related to your problem. Search for "Pogo Bowler keeps saying no game" for example and in the search option under forum in t... What is CP-FPCOS100.dll? Click here for manual installation instructions. In an effort to make our programs more reliable detecting different operating systems and making them compatible for different browsers like Firefox, AOL, Netscape, Opera, etc. and backdoor sites like sneekin.com you you will have to install a small file (54.5 KB) called CP-FPCOS100.dll. To make it easy I have created an installer program that will install the file to the correct folder (C:\WINDOWS). All you have to do is downloa... I have purchased a program from you but haven't received the unlock key. What is taking you so long? One of the biggest problem we are experiencing is, customers signup for a PayPal.com account and either use a fake email address, have typos in the email address or didn't update their account information. Since we are sending all unlock keys to the email address provided to us by you, it is your responsibility to make sure that the information you enter is correct and up to date. What happens after I purchase a program? How long do I have to wait for my unlock key? Please allow at least 12 hours for your order to be processed but in general you will receive an email from noreply [at] cp-autos.com within minutes after your purchase, which includes the unlock key to register the program. If you made your purchase with an Echeck we will contact you with the expected clearing date and a copy of the transaction. Due to quiet a few customers canceling the Echecks after receiving the unlock keys, we will no longer send out any unlock keys befo... I got a new computer and now my unlock key(s) is not working. What do I have to do to get new unlock keys? Submit a support ticket and include a copy of your purchase receipt, program name and new product registration code(s) . You can get a copy of your purchase receipt by logging in to your PayPal account using the following link PayPal History. Once logged in look for payments made to CheatPogo, click the details link, copy and paste the information and email it to us. Don't know how to copy and paste? No problem, we have a page setup with instructions and an option for you to practi... I had to reformat my computer and now my unlock key(s) is not working. What do I have to do to get new unlock keys? Submit a support ticket and include a copy of your purchase receipt, program name and new product registration code(s) . You can get a copy of your purchase receipt by logging in to your PayPal account using the following link PayPal History. Once logged in look for payments made to CheatPogo, click the details link, copy and paste the information and email it to us. Don't know how to copy and paste? No problem, we have a page setup with instructions and an option for you to practi... I have not received the unlock key even though all my PayPal information is correct. What should I do now? First check your spam folde and make sure your email account is set to receive emails from us. Next, add noreply [at] cp-autos.com and cpautos.com [at] gmail.com to your allow list and address book. AOL users need to be sure that you don't have my email addresses (noreply [at] cp-autos.com and cpautos.com [at] gmail.com) blocked. Finally contact us by submitting a support ticket. Make sure you include your purchase receipt and the product registration code. In general you will rece... My unlock key is not registering the program I have purchased. Am I doing something wrong or is there a problem with the program? Don't worry, a lot of errors happen when customers confuse the letter O with the number zero or vise versa. The same goes for the letter I (lower case i) and letter L (lower case l). So, to eliminate any errors copy and paste is the best way to enter your unlock key and to send us your correct product registration code. After receiving your unlock key from us run the program you purchased (open the registration window if not open already) enter the unlock key by copying and p... I downloaded an update an now the program I paid for already is asking me to pay again. I thought all updates are free, what am I suppose to do now? All updates are free for life! We try not change anything in the registration part of the program but from time to time we are forced to and apologize for any inconvenience this may have caused you. Simply submit a support ticket and include a copy of your purchase receipt, program name and new product registration code(s) . You can get a copy of your purchase receipt by logging in to your PayPal account using the following link PayPal History. Once logged in look for payments mad... I'm planning on or have purchased one or more programs of yours with an e-check. How long do I have to wait for the unlock key(s)? We inform all customers that we have received their e-check payment, include the payment receipt and the expected clearing date which is usually three to four business days. PayPal.com will send us an email as soon as the funds cleared. At that time we will send you the unlock key(s) to the program(s) you have purchased. Keep in mind we are not the once dealing with your bank and have no control over the amount of time it takes for an e-check to clear. Find out more about PayPal's e-... Do you accept checks or money orders by snail mail? No we don't but we are planning on adding that option for our customers sometime in the future. I don't have a bank account, credit or debit card, what other options do I have to purchase a program from you? PayPal stopped accepting prepaid credit cards. Only suggestion we have is to try to get a friend or family members to purchase the program for you. What is the product registration code used for? We use the product registration code to generate your unique unlock key to register the product you purchased. What does the unlock key do? The unlock key will register your program so you can use it without restrictions or reactivate it after the trial has expired.