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Deleting Cookies and Clearing Cache

  

Internet Explorer 4

  • Click on the View menu, then Internet Options.
  • Under the option "Temporary Internet Files" are two buttons, "Delete Files..." and "Settings..."
  • Click "Delete Files". Click OK to clear the browser's cache. This may take a few moments.
  • Click on the Settings button. The Settings window will popup. There are three buttons in the bottom half of this window: "Move Folder...", "View Files...", and "View Objects...". Click on View Files.
  • The "Temporary Internet Files" window will open.
  • Go to Edit and choose "Select All" to highlight all cookies. Hit the Delete button on the keyboard. A popup box will ask if you're sure you want to delete the Cookies. Click "Yes".
  • Close the Temporary Internet Files window.
  • Click OK to close the Settings popup.
  • Click OK to close the Internet Options window.
  • Close and restart the browser and please try again!

Internet Explorer 5

  • Click on the Tools menu, then Internet Options.
  • Under the option "Temporary Internet Files" are two buttons, "Delete Files..." and "Settings..."
  • Click "Delete Files". Click OK to clear the browser's cache. This may take a few moments.
  • Click on the Settings button. The Settings window will popup. There are three buttons in the bottom half of this window: "Move Folder...", "View Files...", and "View Objects...". Click on View Files.
  • The "Temporary Internet Files" window will open.
  • Go to Edit and choose "Select All" to highlight all cookies. Hit the Delete button on the keyboard. A popup box will ask if you're sure you want to delete the Cookies. Click "Yes".
  • Close the Temporary Internet Files window.
  • Click OK to close the Settings popup.
  • Click OK to close the Internet Options window.
  • Close and restart the browser and please try again!

Internet Explorer 6

  • Click on the Tools menu, then Internet Options.
  • Under the option "Temporary Internet Files" are three buttons, "Delete Cookies..." "Delete Files..." and "Settings..."
  • Click "Delete Files". Click OK to clear the browser's cache. This may take a few moments.
  • Click "Delete Cookies". Click OK to clear your browser's cookies.
  • Click OK to close the Internet Options window.
  • Close and restart the browser and please try again!

Internet Explorer 7

  • Click on the Tools menu, then Internet Options.
  • Click the "Delete Cookies" button
  • Click the "Delete Files" button
  • When prompted place a check in: "Delete all offline content", click OK. This removes the junk files such as downloaded files, zero byte files created by Outlook Express and many other hidden files that reside in your cache.
  • Click OK to close the Internet Options window.

Netscape 4

  • Netscape Cookies have to be removed externally from the browser. Close the Netscape browser.
  • Click on the "Start" button and go to Find/Search and click to search for "Files and Folders".
  • A search window will popup. You want to search for a file called "cookies.txt". You will want to insure that you search through the full contents of your computer and not a specific folder.
  • Search will turn back results. There may be more than one "cookies.txt" file. Delete the ones in any Netscape directory. (example: C:\Program Files\Netscape\Users\Default\cookies.txt)
  • Close the Search window.
  • Restart the Netscape browser and please try again!

Netscape 6

  • Click on the Edit menu, then click Preferences.
  • In the Category list, double-click Advanced to drop down the options under Advanced. Click on "Cookies".
  • In the Cookies section of the window, click on the "View Stored Cookies" button. The "Cookie Manager" window will popup.
  • Click on the "Remove All Cookies" button. Make sure the checkbox at the bottom which reads "Don't allow removed cookies to be reaccepted later" is unchecked.
  • Click OK to close the Cookie Manager window.
  • Click OK to close the Preferences Window.
  • Close and restart the browser, then please try again!

AOL 4 & 5

  • From the AOL Login screen, click on the My AOL menu and then click Preferences.
  • Click on the "WWW" button. The Internet Options window will popup.
  • Under the option "Temporary Internet Files" are two buttons, "Delete Files..." and "Settings..."
  • Click on Delete Files. Click OK to clear the browser's cache. This may take a few moments.
  • Click on the Settings button. The Settings window will popup. There are three buttons in the bottom half of this window: "Move Folder...", "View Files...", and "View Objects...". Click on View Files.
  • The "Temporary Internet Files" window will pop open. Go to Edit and choose "Select All" to highlight all the cookies.
  • Hit the Delete button on the keyboard. Click "Yes" to confirm you want to delete the Cookies.
  • Close the Temporary Internet Files window.
  • Click OK to close the Settings popup.
  • Click OK to close the Internet Options window.
  • Close the Preferences window to return to the AOL login screen.
  • Login to AOL and please try our site again!

AOL 6

  • From the AOL Login screen, click the Settings menu, then click Preferences.
  • Under Organization, on the right side of Preferences, click on "Internet Properties (WWW)".
  • The "AOL Internet Properties" window will open. Under the option "Temporary Internet Files" are two buttons, "Delete Files..." and "Settings..."
  • Click on Delete Files. Click OK to clear the browser's cache. This may take a few moments.
  • Click on the Settings button. The Settings window will popup. There are three buttons in the bottom half of this window: "Move Folder...", "View Files...", and "View Objects...". Click on View Files.
  • The "Temporary Internet Files" window will pop open. Go to Edit and choose "Select All" to highlight all the cookies.
  • Hit the Delete button on the keyboard. Click "Yes" to confirm you want to delete the Cookies.
  • Close the Temporary Internet Files window.
  • Click OK to close the Settings popup.
  • Click OK to close AOL Internet Properties.
  • Close Preferences to return to the AOL Login screen.
  • Login to AOL and please try our site again!

AOL 8 & 9

  • The steps to delete cookies depend on the version of Internet Explorer you are using. If you are not sure which version you have, start Internet Explorer, click the Help menu, then click About Internet Explorer.
  • Follow the steps above for Internet Explorer 5 or Internet Explorer 6 depending on which version you currently have installed.
  • Note: If you are using Windows XP, Internet Explorer 6.0 or above should be installed by default.